FAQ

  • Do you take custom orders?

    Not through storenvy, sorry!

  • How long will it take to receive my order?

    Your item will be shipped upon receive of payment. Meaning if you paid through Stripe, or not Paypal, you'd have to wait until the money has transferred to my bank account which takes 2-3 business days from your purchase. I need the money available to purchase shipping.

    Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

  • What is this store's return and exchange policy?

    If however the product is *permanently* broken and unusable upon arrival of the package, send a picture of the broken product to email level5concept@gmail.com within 3 weeks it was purchased and a refund will be given to buyer. Or a replacement will be sent.

  • Do you accept orders placed outside of the US?

    Yes I do.

  • Why does International shipping cost more than local shipping?

    I understand your dismay, I'm upset about it too. I don't like unbelievable shipping, but it is not in my power to change the lowest available price for international shipping.

    Every beginning of the year around January, USPS increases their rates, unfortunately shipping costs around 15-20 dollars for a small package

  • Stripe is currently unavailable

    Due to a lot of transaction issues and Stripe's vulnerability to hackers , this store does not support Stripe

  • What to do if I'm buying a gift?

    You may purchase products for anyone! Simply put their address instead of yours and let me know it will be a gift in the note to seller. Please remember to put YOUR email instead of the recipients so they don't end up getting the receipt/tracking number for what you paid for if it's a surprise!

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly.